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OtterBox Website Review & Ratings + OtterBox Coupons

OtterBox: Products & Services

OtterBox is the #1 selling smartphone case in the entire world. They are best known for having cases that not only protect from nicks and screen damage, but heavy impact damage as well. You can choose from a number of colors and designs to fit your personality. Otterbox has cases for the following models:

  • iphone
  • Blackberry
  • Dell Streak
  • HTC One
  • Kindle
  • Nook
  • Galaxy Tab
  • Motorola Droid
  • Nokia
  • Samsung Galaxy
  • Otter Box Dry Boxes
  • Sony
  • Palm
  • LG
  • Boost

Cases are also available for iPads and Amazon's Kindle Fire.

OtterBox: Company Background

OtterBox was started in 1998 by Curtis Richardson who had difficulty finding waterproof containers for his electronic hobby equipment.  The company was designed around the idea of a box to protect delicate instruments.  The company's name reflects this in that otters stay pretty dry in the water due to the design of their fur.  As the electronic era evolved, the company made boxes for the new handheld devices including mobile phones and tablets.  Still headquartered in Fort Collins, Colorado, today most of the company's business centers around the newer electronic devices.  However, OtterBox continues to manufacture water safe boxes for electronic devices.

OtterBox: Customer Feedback & Reviews

Overall, most folks love the protection provided by their case.  Some complaints are poor screen protectors and some ability to pick up pocket lint.  OtterBox is rated 5 out of 5 stars at www.resellerratings.com:

  • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">I purchased a new Otterbox Commuter series for my iPhone. About two weeks after I made the purchase I noticed a small crack in the corner of the case. I sent Otterbox an email explaining the problem. An hour later I had a response and 8 days later I had a replacement case. Great product and Great customer service! Thanks Otterbox.
  • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">Otter makes an excellent product in general. Their new ipad case is perhaps one of the best on the market, if not the best.

<span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">Here are some reviews from the company's website:

  • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">I have had a lot of phones & cases, but I like the Defender the best. It protects my phone & keeps it close at hand with easy draw from & return to the belt clip. It is also easy to remove & reinstall on th the phone.
  • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">This is the most durable smart phone case I've ever seen. My HTC is in pristine condition within the layers of protection. Great work, Otterbox!
  • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">Otterbox has a real odd way of displaying the photos of their product, they do this split screen thing showing half the photo of the front and half the photo of the back.
  • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">Overall it is a good case for those who do want to keep the phone in pocket most of the time and do not need a holster, although this case might go into some holsters in the market.
  • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">This is my second OtterBox case and although I'm pleased with it overall, I must point out that the screen protector is absolute garbage.

<span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">From some of the OtterBox reviews at www.amazon.com:

    • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">It's a tough little case in a nice looking package. I truly appreciate the precise engineering that goes into the creation of Otterbox products, this company does what they do very well! 5 stars!
    • <span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;"><span "color: #49464f; font-family: verdana; font-size: 11px;">Great case, protects my Bold very well. Has a great look and feel to it. Definitely worth buying!!!!
    • This case is great but I found out after purchasing that it doesn't work with my new white iphone 4.



OtterBox: Business Credibility & Trustworthiness

OtterBox has been registered with the Better Business Bureau (BBB) since 2005.  There current rating is A+, the highest.  The company has had 63 complaints filed against it since 2005 all of which have been resolved.  Their BBB page can be found here.  OtterBox is a recipient of BBB's Torch Award for Ethics.  Inc. magazine has nominated the company five years in a row as one of the fastest growing companies in the United States. The article lists the company at Number 85.  Other awards include being named Gear of the Year by National Geographic and being named Entrepreneur magazines best medium workplace.  The OtterCares Foundation supports a number of charitable causes in Northern Colorado.

OtterBox: Website Popularity & Google Ranking

OtterBox is ranked fairly highly according to Alexa.  In the United States, the company ranks about 1900 among all websites.  Internationally, where the company is developing a following, the site ranks at about 13,000.  Over 70% of the company's visitors come from the United States.  The next most popular countries are Canada and China.  Over 2,000 sites link into this company.  Compete shows that the company receives an average of 420,000 visits per day to their website and that they are the number one site in their industry.  Google's Page Rank Tool lists the rank of the company at 5/10.

OtterBox: Social Media Presence

OtterBox has a Facebook page that is very active and full of comments.  There are over 121,000 members to this page.  On this page I learned OtterBox is working an a new armour series of cases and has an RV tour truck that is on the west coast and was at this week's Denver Bronos game.  Twitter also has an OtterBox page.  The company has over 23,000 followers and actively engages in responses with its members.  On YouTube, OtterBox features a channel with OtterBox TV which has had over 11,000,000 views.  New shows go up often.  Plus, OtterBox has blog with new about the company and the industry which can be found here.  OtterBox has a great social media presence.

OtterBox: Website Security & Safety

The company uses Secure Socket Layer technology to ensure that transactions containing any private data are sent in encrypted form.  A user can check the browsers Firefox and Netscape for security.  The htpp: area will read htpps: during a secure transaction.  All payments are sent via a private network open only to company.  The company only stores pay data that customers wish to keep for further transactions.   Google's Safe Browsing Tool notes that the company uses 15 networks to host its service.  Despite this high number of networks, the company has no problems with suspicious interactions.  The report can be reached here.

OtterBox: Pricing & Packages

Overall, Otterbox prices are comparable to other companies.  However, Otterbox offers levels of protection that other manufacturers do not.  Some are just a gel shell and other a gel shell with a screen cover.  The higher level cases from Otterbox offer these types of protection plus those of extra strong shells.  Here are some price comparisons with Otterbox and other companies who manufacture cases for the iphone:

Defender Series Type Case:

  • OtterBox:  $49.95
  • Case-Mate:  $50
  • Speck Products:  N/A

Commuter Series Type Case:

  • OtterBox:  $34.95
  • Case-Mate:  $35
  • Speck Products:  $29.95

Reflex Series:

  • OtterBox:  $34.95
  • Case-Mate:  $35
  • Speck Products:  $29.95

Impact Series:

  • OtterBox:  $19.95
  • Case-Mate:  $25
  • Speck Products: $25
OtterBox: Shipping Rates & Policies

Shipping is free on order over $69.95 in the United States.  International shipping is handled by Fed Ex and depends on the location.  Fed Ex must deliver to the country.  Customers receive an estimate on shipping before they complete checkout since the weight of the merchandise is known.  Orders under $69.95  have a choice of several options through Fed Ex.  For a single phone case, shipping starts at about $5 for standard ground shipping.  The estimated time of arrival is 7-10 days.  No signature is needed to deliver to a residential home.  For companies or apartment buildings, a signature is required.  The company delivers to FPO boxes through Fed Ex.

OtterBox: Payment Methods Accepted

The company only takes credit cards in payment.  These credit cards are Visa, Mastercard and American Express.  This site is for individual orders only.  Retail outlets desiring to sell Otter products need to make arrangement through sales.  The company does not accept money orders, checks of any kind or services such as PayPal.  For customers without access to the internet or other concerns, orders may be placed at their customer service number.  A credit card is still required.

OtterBox: Returns, Refunds & Exchange Policy

The company guarantees all of their products for one year from purchase.  If the product does not work or breaks, the company will send the owner a new one free of charge.  To replace the product an owner must fill out the request form on the site.  Generally, the company will also ask for pictures of the problem and the case.  Usually, the company does not want the broken case returned.  A new case may be returned within 90 days.  An authorization number is needed.  Call customer service before returning the merchandise.  The company does not pay return shipping to OtterBox.  The company will not accept returns for cases purchased at retail stores.  These must be returned to the retail store.  The company will honor the year warranty on any of its cases.

OtterBox: Product images & screenshots
OtterBox Coupons
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OtterBox Rating Summary
Customer Reviews
OtterBox Average Rating:
(1 rating)
OtterBox 5 out of 5 based on 1 ratings. 1 user reviews.
Teresa Conti — 62 months ago
5.0 Star Rating: Highly Recommended
“Great Cases”

My household consists of two rambunctious teens and one husband who tends to drop things on occassion.  The members of this household tend to have their electronic devices stepped on, have couches land on top of them, toss them at walls when things are not going well, spill sodas on them and other unusual happenings including going through the washing machine.  Through all of this, our Otterboxes have performed like champs and protected our cell phones from numerous mishaps.  T... read more

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