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OtterBox Q&A Forum
Last answer by Richard Joy 56 months ago +0 votes:
Otterbox did not honor warranty on my daughters phone case, for a Droid 4. We followed all procedures as directed, including pictures, and did not hear from them for two weeks. Finally called them and was told they discountinued case and had no stock on hand. So, in otherwords, tough luck. No reimbursement whatsoever. Would not but another Otterbox product. more
Last answer by TinTinB 57 months ago +0 votes:
OtterBox does not currently offer downloadable mobile apps for iPhone, iPad and Android devices. The company offers cases for smart phones like Apple, Motorola, BlackBerry, Tablet computers, Samsung and more. For more information about the topic, just visit the source URL provided below or contact their customer service. Source URL: http://www.otterbox.com/ more
Last answer by TinTinB 58 months ago +0 votes:
OtterBox does not accept payments from personal checks. You may use your debit card as long as it has a Visa or MasterCard logo because OtterBox accepts payments from Visa, MasterCard and American Express payment cards. You may also pay using your PayPal account if you don't have any payment card. For more detailed information, visit the source URL below or contact their customer service. Source... more
Last answer by TinTinB 58 months ago +0 votes:
Yes, OtterBox does accept payments from PayPal. Although the information from the ordering help page doesn't include PayPal. At checkout, there is an option for you to choose PayPal as a mode of payment. The other payment options accepted are Visa, MasterCard and American Express. For more detailed information, visit the source URL below or contact their customer service. Source URL: https://ww... more
Last answer by TinTinB 60 months ago +0 votes:
These are the return, refund or exchange policies of OtterBox. Returns must be made within 90 days of the original purchase date The shipping charges cannot be refunded The Return Authorization number must be obtained first from the customer service at 855-688-7269 Returns will be processed within 15 business days after the receipt date The return form must be filled out, visit the URL belo... more
Asked by Leslie H in OtterBox1 answers
Last answer by TinTinB 60 months ago +0 votes:
Yes, OtterBox ships orders to international countries via FedEx unless arranged by the customers. The shipping cost for international orders are calculated during the checkout process based on weight and destination. Visit the source URL below to view the destination zones for international orders. To know the countries eligible for international shipping, contact the customer service at 855-688-7... more
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:OtterBox makes cases to protect electronic devices.  While many cases are designed to protect the device from nicks and screen damage, these devices also protect the device from impact damage as well.  The cases come in five different varieties depending on your protection needs.  The firm also sells a water... more
Asked by Bo Chan in OtterBox1 answers
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:OtterBox was started in 1998 by Curtis Richardson who had difficulty finding waterproof containers for his electronic hobby equipment.  The company was designed around the idea of a box to protect delicate instruments.  The company's name reflects this in that otters stay pretty dry in the water due to the design... more
Asked by Waverly S in OtterBox1 answers
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:Overall, most folks love the protection provided by their case.  Some complaints are poor screen protectors and some ability to pick up pocket lint.  OtterBox is rated 5 out of 5 stars at www.resellerratings.com: I purchased a new Otterbox Commuter series for my iPhone. About two weeks after I made the purchas... more
Asked by Sarah Jin in OtterBox1 answers
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:OtterBox has been registered with the Better Business Bureau (BBB) since 2005.  There current rating is A+, the highest.  The company has had 63 complaints filed against it since 2005 all of which have been resolved.  Their BBB page can be found here.  OtterBox is a recipient of BBB's Torch Award for Et... more
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:OtterBox is ranked fairly highly according to Alexa.  In the United States, the company ranks about 1900 among all websites.  Internationally, where the company is developing a following, the site ranks at about 13,000.  Over 70% of the company's visitors come from the United States.  The next most popu... more
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:OtterBox has a Facebook page that is very active and full of comments.  There are over 121,000 members to this page.  On this page I learned OtterBox is working an a new armour series of cases and has an RV tour truck that is on the west coast and was at this week's Denver Bronos game.  Twitter also has an O... more
Asked by Kate Diaz in OtterBox1 answers
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:The company uses Secure Socket Layer technology to ensure that transactions containing any private data are sent in encrypted form.  A user can check the browsers Firefox and Netscape for security.  The htpp: area will read htpps: during a secure transaction.  All payments are sent via a private network open... more
Asked by Shawn Ward in OtterBox1 answers
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:Overall, Otterbox prices are comparable to other companies.  However, Otterbox offers levels of protection that other manufacturers do not.  Some are just a gel shell and other a gel shell with a screen cover.  The higher level cases from Otterbox offer these types of protection plus those of extra strong sh... more
Asked by Ingrid K in OtterBox1 answers
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:Shipping is free on order over $69.95 in the United States.  International shipping is handled by Fed Ex and depends on the location.  Fed Ex must deliver to the country.  Customers receive an estimate on shipping before they complete checkout since the weight of the merchandise is known.  Orders under ... more
Last answer by Knoji 61 months ago +0 votes:
Teresa Conti provided an answer to this question in this review of OtterBox:The company only takes credit cards in payment.  These credit cards are Visa, Mastercard and American Express.  This site is for individual orders only.  Retail outlets desiring to sell Otter products need to make arrangement through sales.  The company does not accept money orders, checks of any kind o... more
Last answer by Nisha Danny 65 months ago +0 votes:
Cancellation policy is not mentioned on the site. You can call up the customer service immediately at toll-free number: 855-688-7269 (or call local Fort Collins number at 970-493-8446). (Monday - Friday: 7am-7pm Saturday: 8am-5pm Sunday: Closed.) OtterBox has an automated system and orders are automatically submitted to fulfilment department as soon as they are completed online. more
Last answer by Knoji 67 months ago +0 votes:
You can find the answer to this question in this review of OtterBox written by Teresa Conti - an excerpt is posted below:OtterBox sells cases that protect hand held electronic devices. These include cell phones, e-readers, tablets, notepads and video games. OtterBox began in 1998 and is located in Fort Collins, CO. The company was started by the founder, Curt Richardson, to his request to find wat... more
Asked by Jean James in OtterBox1 answers
Last answer by Knoji 67 months ago +0 votes:
The answer to question was posted in this review of OtterBox written by Teresa Conti - an excerpt is posted below:Customers of OtterBox receive the following advantages: Exceptional protection for their electronic devices that also look fashionable Each case is warranties against defects for one year Cases can be ordered and online and shipped directly to the customer's home Customer service... more
Last answer by Knoji 67 months ago +0 votes:
The answer to question was posted in this review of OtterBox written by Teresa Conti - an excerpt is posted below:iSkin:  Makes cases and covers for cell phones, touch pads and other equipment.  Also sells keyboard protectors for Apple computers.  iSkin cases come in a number of fashion designs and provide protection against scratches and drops of the equipment.  iSkin sells a ... more
Last answer by Knoji 67 months ago +0 votes:
The answer to question was posted in this review of OtterBox written by Teresa Conti - an excerpt is posted below:Here are some example of pricing for various electronic devices.  Pricing usually reflects the most economic option for a case unless otherwise stated. Apple iphone: Otterskin:  $19.95 to $59.95 iSkin: $19.99 to $34.99 case-mate:  $24 to $60 Zagg:  $19.95 to ... more
OtterBox Overview

OtterBox sells cases that protect hand held electronic devices. These include cell phones, e-readers, tablets, notepads and video games. OtterBox began in 1998 and is located in Fort Collins, CO. The company was started by the founder, Curt Richardson, to his request to find waterproof and protective cases for his electronic equipment. Today the company builds four different lines of protective cases. This include: the Impact Series which protects against the screen damage and lint and scrat... more

Customer Reviews
OtterBox Average Rating:
(1 rating)
OtterBox 5 out of 5 based on 1 ratings. 1 user reviews.
Teresa Conti — 65 months ago
5.0 Star Rating: Highly Recommended
“Great Cases”

My household consists of two rambunctious teens and one husband who tends to drop things on occassion.  The members of this household tend to have their electronic devices stepped on, have couches land on top of them, toss them at walls when things are not going well, spill sodas on them and other unusual happenings including going through the washing machine.  Through all of this, our Otterboxes have performed like champs and protected our cell phones from numerous mishaps.  T... read more

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